Frequently Asked Questions
Find quick answers to common questions about orders, shipping, returns, and more — all in one place.
Frequently Asked Questions
Find quick answers to common questions about orders, shipping, returns, and more — all in one place.
Frequently Asked Questions
Find quick answers to common questions about orders, shipping, returns, and more — all in one place.
Company
01.
What is Velaa all about?
Velaa is a design-focused online store that brings together thoughtfully made lifestyle products—from everyday essentials to limited-edition pieces.
01.
What is Velaa all about?
Velaa is a design-focused online store that brings together thoughtfully made lifestyle products—from everyday essentials to limited-edition pieces.
01.
What is Velaa all about?
Velaa is a design-focused online store that brings together thoughtfully made lifestyle products—from everyday essentials to limited-edition pieces.
02.
Where is Velaa based?
We’re proudly based on Earth, but we work with creators and makers from around the Galaxy to bring you the best.
02.
Where is Velaa based?
We’re proudly based on Earth, but we work with creators and makers from around the Galaxy to bring you the best.
02.
Where is Velaa based?
We’re proudly based on Earth, but we work with creators and makers from around the Galaxy to bring you the best.
03.
How did Velaa start?
Velaa was born from a simple idea: making beautifully crafted, functional products more accessible online. We launched in 2044 with a small collection and big ambitions.
03.
How did Velaa start?
Velaa was born from a simple idea: making beautifully crafted, functional products more accessible online. We launched in 2044 with a small collection and big ambitions.
03.
How did Velaa start?
Velaa was born from a simple idea: making beautifully crafted, functional products more accessible online. We launched in 2044 with a small collection and big ambitions.
04.
Is Velaa an independent business?
Yes! We’re an independently run company, which means we personally curate and oversee every product and collaboration that ends up on the site.
04.
Is Velaa an independent business?
Yes! We’re an independently run company, which means we personally curate and oversee every product and collaboration that ends up on the site.
04.
Is Velaa an independent business?
Yes! We’re an independently run company, which means we personally curate and oversee every product and collaboration that ends up on the site.
05.
Do you work with other brands or artists?
Absolutely. We collaborate with designers, artists, and niche brands to create unique collections and one-of-a-kind items.
05.
Do you work with other brands or artists?
Absolutely. We collaborate with designers, artists, and niche brands to create unique collections and one-of-a-kind items.
05.
Do you work with other brands or artists?
Absolutely. We collaborate with designers, artists, and niche brands to create unique collections and one-of-a-kind items.
Products
01.
What kind of products do you sell?
We offer a curated mix of home goods, accessories, apparel, and more—always with an emphasis on quality, aesthetics, and sustainability.
01.
What kind of products do you sell?
We offer a curated mix of home goods, accessories, apparel, and more—always with an emphasis on quality, aesthetics, and sustainability.
01.
What kind of products do you sell?
We offer a curated mix of home goods, accessories, apparel, and more—always with an emphasis on quality, aesthetics, and sustainability.
02.
Are your products ethically made?
Yes. We prioritize partners who value ethical production, fair wages, and responsible materials. Sustainability matters to us.
02.
Are your products ethically made?
Yes. We prioritize partners who value ethical production, fair wages, and responsible materials. Sustainability matters to us.
02.
Are your products ethically made?
Yes. We prioritize partners who value ethical production, fair wages, and responsible materials. Sustainability matters to us.
03.
How often do you release new items?
New drops happen every month. Some products are limited runs, so once they're gone, they might not come back!
03.
How often do you release new items?
New drops happen every month. Some products are limited runs, so once they're gone, they might not come back!
03.
How often do you release new items?
New drops happen every month. Some products are limited runs, so once they're gone, they might not come back!
04.
Can I request a restock of a sold-out product?
You can sign up for back-in-stock alerts on the product page. For limited edition items, restocks aren’t guaranteed—but we always listen to demand.
04.
Can I request a restock of a sold-out product?
You can sign up for back-in-stock alerts on the product page. For limited edition items, restocks aren’t guaranteed—but we always listen to demand.
04.
Can I request a restock of a sold-out product?
You can sign up for back-in-stock alerts on the product page. For limited edition items, restocks aren’t guaranteed—but we always listen to demand.
05.
Do your products come with a warranty or guarantee?
Yes, most items come with a standard guarantee. If there’s an issue, we’ll make it right—just reach out to our support team.
05.
Do your products come with a warranty or guarantee?
Yes, most items come with a standard guarantee. If there’s an issue, we’ll make it right—just reach out to our support team.
05.
Do your products come with a warranty or guarantee?
Yes, most items come with a standard guarantee. If there’s an issue, we’ll make it right—just reach out to our support team.
Other
01.
Do you offer gift wrapping?
Yes! You can add gift wrapping at checkout. We’ll make it look special and include a note if you’d like.
01.
Do you offer gift wrapping?
Yes! You can add gift wrapping at checkout. We’ll make it look special and include a note if you’d like.
01.
Do you offer gift wrapping?
Yes! You can add gift wrapping at checkout. We’ll make it look special and include a note if you’d like.
02.
Can I buy Velaa products in a physical store?
Currently, Velaa is online-only—but we occasionally pop up at select events or concept stores. Stay tuned via our newsletter.
02.
Can I buy Velaa products in a physical store?
Currently, Velaa is online-only—but we occasionally pop up at select events or concept stores. Stay tuned via our newsletter.
02.
Can I buy Velaa products in a physical store?
Currently, Velaa is online-only—but we occasionally pop up at select events or concept stores. Stay tuned via our newsletter.
03.
How can I stay updated on new releases and offers?
Subscribe to our newsletter or follow us on Instagram and TikTok @velaashop for first dibs on new drops and exclusive promos.
03.
How can I stay updated on new releases and offers?
Subscribe to our newsletter or follow us on Instagram and TikTok @velaashop for first dibs on new drops and exclusive promos.
03.
How can I stay updated on new releases and offers?
Subscribe to our newsletter or follow us on Instagram and TikTok @velaashop for first dibs on new drops and exclusive promos.
04.
Do you offer discounts or promo codes?
We do from time to time! Sign up for our newsletter or check the homepage banners for current deals.
04.
Do you offer discounts or promo codes?
We do from time to time! Sign up for our newsletter or check the homepage banners for current deals.
04.
Do you offer discounts or promo codes?
We do from time to time! Sign up for our newsletter or check the homepage banners for current deals.